Refund policy

Returns

At Mace & Co, we take pride in the quality and craftsmanship of our jewelry. We offer a 14-day return window from the date your order is delivered. To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and in its original packaging.

To start a return, please contact us at contact@maceandco.store. Once your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items We inspect every piece before it leaves our facility. However, if your item arrives damaged, defective, or if you received the incorrect item, please contact us immediately so that we can evaluate the issue and make it right. In these instances, we will provide a prepaid shipping label at no cost to you.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.